We typically respond within 24 hours
Frequently Asked Questions
How do I cancel my subscription?
Open the Settings app on your iPhone > tap your name at the top > Subscriptions > BloomSync > Cancel Subscription. Your premium access will continue until the end of the current billing period.
How do I restore my subscription on a new device?
Sign in with the same Apple ID, then go to the Paywall screen and tap "Restore Purchases". Your subscription will be restored automatically.
Is my health data private?
Yes. All your cycle data, symptoms, and moods are stored locally on your device. We never upload your health data to any server or share it with third parties. See our Privacy Policy for details.
How accurate are the cycle predictions?
BloomSync predictions are based on the cycle length and last period date you provide. Predictions improve as you log more data. However, BloomSync is not a medical device — consult your doctor for medical advice.
How do I delete my data?
Your health data is stored only on your device. To delete it, sign out of BloomSync and uninstall the app. To delete your account entirely, contact us at support@bloomsync.app.
How do I export my cycle data?
Go to Profile > Export Data (PDF). You'll see a summary of your cycle data that you can share via any app on your device.
I forgot my password. How do I reset it?
On the sign-in screen, tap "Forgot Password?" and enter your email address. You'll receive a password reset link from Firebase Authentication.
Can I request a refund?
Refunds for App Store purchases are managed by Apple. Visit reportaproblem.apple.com to request a refund.
Need More Help?
If your question isn't answered above, email us at support@bloomsync.app with:
- A description of the issue
- Your device model and iOS version
- Screenshots if applicable